FAQ

Do you have any questions that we can help to answer before embarking on a counseling session, retreat or workshop with Cheryl? Here we have a few frequently asked questions to support you in feeling comfortable about working with Holtby Professional Counseling. We are here for you so if you have any questions that are not answered below, please don't hesitate to ask. 

Frequently Asked Questions

Are counseling conversations kept confidential?


Holtby Professional Counselling Services follow the professional, legal and ethical guidelines of the Canadian Certified Association of Counsellors. This means that information exchanged during your counseling session will not shared with anyone without your expressed and written permission.

NOTE: If there is the possibility of harm to the client or another person, or in cases of abuse, Holtby Professional Counseling staff are mandated to report certain information to the appropriate authorities. Please ask your therapist for more information about confidentiality if this a concern for you.




What is counseling?


Counseling is a collaborative process which involves the development of a unique, confidential, therapeutic, helping relationship. In this relationship, the therapist acts as a facilitator in helping the client to understand more accurately him/herself and the world around him/her; to better understand their feelings and behaviors; and to assist students in their interpersonal relationships. Discussion of whatever is important and impacting someone's life can enable an individual to grow towards greater freedom in making mature choices and taking responsible action.




Can I submit insurance receipts through Holtby PC?


Holtby Professional Counseling is regulated by the Canadian Professional Counsellors Association. This association is also registered with The Association of Counselling Therapy of Alberta (ACTA) and therefore is certified for insurance benefit claims. Please check with your individual insurance carrier to make sure that you are covered.




Why did you become a counselor?


The area of mental health has always been an interest to me. As a teacher, I saw many of my students struggle with poor mental health that resulted in many negative outcomes for them. I realized that they don’t have to live like this and that there are tools available for them to develop a positive mental health. I have a deep desire for everyone to live their best life and by helping people gain a positive control in their mental health, I feel that I am fulfilling my own purpose.




Where is Holtby PC located?


208B-5704 44 St.
Lloydminster, AB,
T9V 0B6